Request Account Deletion
How to request deletion of your CleanYZO account
- Open the CleanYZO app and sign in with your Employee Number and PIN (or biometric unlock).
- Go to Privacy & Legal (available from the app bar on any screen).
- Select Request account deletion.
- Optionally enter a reason, then confirm and submit the request.
- A System Admin at your organization will review and process your request. You can check its status at any time from the same screen (My Deletion Requests).
What happens after you submit a request
- Submitting a request does not instantly erase your operational records.
- Your account access may be disabled while the request is reviewed.
- Some information may need to be retained where required for legitimate legal or organizational obligations.
- A System Admin reviews the request and, where appropriate, disables and/or permanently deletes the account's login/authentication identity.
- Historical operational records tied to your work (for example attendance, task, and inspection history) may be preserved for your organization's records, as described in the Privacy Policy, but are no longer linked to an active, named login account once the account itself is deleted.
What is deleted
When a System Admin deletes your account, your login/authentication identity (Employee Number + PIN sign-in, and any biometric quick-login binding on your device) is permanently removed and can no longer be used to access CleanYZO.
If you can no longer access the app
Account deletion requests are normally submitted from within the CleanYZO app by a signed-in user. If you are unable to sign in and need to request deletion of your account, contact your organization's CleanYZO administrator, or email us directly at privacy@cleanyzo.com from the address associated with your request. For general support, contact support@cleanyzo.com.